U.S. largest water utility American Water restores systems after cyberattack
(UI) — American Water, the largest U.S. water and wastewater utility, is in the process of securely restoring systems that were temporarily taken offline following a cybersecurity incident reported on Oct. 7.
The company confirmed on Oct. 10 that its water and wastewater services were not affected by the event, and water quality remains uncompromised.
The company’s customer portal, MyWater, is now operational, and all standard billing processes are resuming. As a reminder to our customers, there will be no late charges during the short period when our customer and billing platform was unavailable.
The reactivation of systems was initiated in line with the company’s ongoing cyber incident response protocols after internal and external security teams confirmed the systems were secure.
The investigation into the nature and scope of the incident by a dedicated team of professionals and law enforcement is ongoing. Investigations of this nature take time, and the company will share any additional information as, and when, appropriate.
American Water takes the cybersecurity of its systems and related data with utmost seriousness and has taken additional steps to strengthen the cybersecurity of its systems.
American Water emphasized its commitment to cybersecurity, noting that it has taken additional steps to safeguard its systems. "Our customers remain our highest priority, and we sincerely regret any inconvenience this has caused," the company said in a statement.
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