Louisville Water advances digital transformation with KloudGin asset management platform

(UI) – KloudGin, Inc., a Field Service & Asset Management innovator providing a single, unified view of assets and workforce, announced the successful implementation of the KloudGin Platform at Louisville Water Company (Louisville Water). As part of Louisville Water’s digital transformation initiative, KloudGin’s platform helped Louisville Water automate cross-control processes from legacy systems to a cloud-native, mobile application.

“Implementing a modern, KloudGin mobile-first application is essential for us to provide mission-critical operations to our customers and to improve worker safety by providing intelligent guided workflows,” said Dave Vogel, Executive Vice President at Louisville Water.

Vogel continued, “KloudGin provides us with intelligent decision support, enabling us to identify, address, and resolve critical issues quickly and cost-effectively.”

In addition to improving worker safety and streamlining processes, the KloudGin Platform has enabled Louisville Water to unlock significant value by providing end-to-end visibility and control of the complete work order and asset lifecycle. This increased visibility has improved collaboration, optimized and automated processes, and driven continuous improvement.

“Louisville Water Company’s partnership with KloudGin has been a game changer for our field and asset operations,” said Obe Everett, Program Manager – Customer Information Systems at Louisville Water. “We’ve been able to streamline and simplify our processes, while improving customer satisfaction and enhancing the daily experience of our field workers. Throughout the process, KloudGin’s customer service has provided top-notch support for our mission-critical applications. By utilizing KloudGin’s cloud-first applications, we’ve freed up both financial resources and our workforce to work on higher value business process improvements rather than manual processes and technical upgrades.”

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