Utility Wins Sixth Straight J.D. Power Customer Satisfaction Award
PPL Electric Utilities today announced J.D. Power has ranked the company highest for residential customer satisfaction in its class in the eastern United States for the sixth consecutive year.
“PPL employees come to work each day with a mindset that puts customers first,” said Greg Dudkin, president of PPL Electric Utilities. “I dedicate this award to our people, whose tradition of excellence, innovation and commitment delivers reliable and affordable electric service for homes and businesses in our area.”
Companies are ranked on a 1,000-point scale, and PPL’s score of 739 was 35 points higher than the average score in the large utility group in the eastern United States, which includes 16 utilities. According to J.D. Power, the national average among all types and sizes of electric utilities, including electric cooperatives, was 719.
Utility “Our business is delivering safe, reliable power, but our employees who help make that happen also live and work in the cities and towns we serve. They’re volunteering to make those communities better places,” Dudkin said. “They’re helping customers save energy and money. They’re respecting and protecting the environment.”
Related News
From Archive
- Tunnel boring machine ‘Clack-A-Mole’ nears one-third completion in Oregon outfall project
- Explosion in underground PG&E vault leaves one dead in Richmond, Calif.
- Sinkhole in Texas town accrues over $800,000 in sewer rehabilitation costs
- Water and Sewer Damage Awareness Week highlights infrastructure challenges
- Duke Energy undergrounds 48% of Florida power lines with plans to expand as hurricane season peaks
- Wisconsin proposes new PFAS drinking water standards to align with federal rules
- Elgin, Ill., joins EPA drinking water initiative to accelerate lead pipe replacement
- Dog River pipeline replacement in Oregon improves water supply with new HDPE pipe
- New Portable Welding System From Miller
- GasTracker Accurately Locates Plastic Gas Pipes
Comments