April 2018 Vol. 73 No. 4

Features

Digging Safely Starts With a Call or Click

It’s the law to dial 811 before any digging begins. That starts the process with the local (U.S.) One Call Center to have underground utilities marked, and damage to gas, electric, communications, water and sewer lines; service disruption; serious injuries and costly repairs prevented. The specifics about when to call, what happens afterwards, and even the name of the center, however, vary by state.

The directory below is a guide to finding that information, including each state’s program name(s); the website containing applicable laws and rules, responsibilities, and One Call services and procedures; and the number of days (minimum number or minimum/maximum range) of advance notice required. Information is based on the directory at call811.com.

As an alternate to calling 811, the directory details how to access and learn about each state’s WebPortal ticket entry program from its website. These online systems provide an option for giving notice of pending digging activity – instead of calling 811 – and enable excavators/contractors to search, view and update locate requests.

One Call also covers Canada, but cannot be reached by dialing 811. Please note the actual phone number listed for those states.

This directory is presented for informational purposes only; One Call Center information and laws are subject to change. Note that “business days” excludes weekends and holidays.

ALABAMA
Alabama 811
al811.com
WebPortal: “Excavators” on home page, then “KorExcavator”
Advance Notice: 2 business days

ALASKA
Alaska Digline
akonecall.com
WebPortal: “E-Ticket” on top menu
of home page
Advance Notice: 2 business days;
10 business days for remote locations

ARIZONA
Arizona 811
arizona811.com
WebPortal: “E-Stake” on top menu
of home page
Advance Notice: 2 business days

ARKANSAS
Arkansas 811
arkonecall.com
WebPortal:“Excavators” on top menu of home page, then “eTicket”
Advance Notice: 2-10 business days

CALIFORNIA
Advance Notice: 2 business days-14 calendar days
(North & Central)
Underground Service Alert  North
usanorth811.org
WebPortal: “Excavators” on home page, then “Get a Ticket,” “E-Tickets”
(South)
DigAlert
digalert.org
WebPortal: “Get Started” to see information about “DigAlert Express,” “Update Express”

COLORADO
Colorado 811
colorado811.org
WebPortal: Select “Online Services” on top menu of home page, then “Ticket Express”
Advance Notice: 2 business days

CONNECTICUT
Call Before You Dig
cbyd.com
WebPortal: “E-Ticket” login/register
on home page
Advance Notice: 2 business days

DELAWARE
Miss Utility of Delmarva
missutilitydelmarva.com
WebPortal: “Excavator-Submit an Internet Ticket” on home page, then “Eastern Shore Maryland & Delaware” on ITIC home page
Advance Notice: 2-10 business days

DISTRICT OF COLUMBIA
Miss Utility
missutility.net
WebPortal: “ITIC” (“Western Shore Maryland & Washington, DC”) on home page
Advance Notice: 2 business days

FLORIDA
Sunshine 811
sunshine811.com
WebPortal: “ITE” under “IRTH” on
top menu, or “Excavator ITE,” of
home page
Advance Notice: 2 business days
(10 days if digging under water)

GEORGIA
Georgia 811, Utilities Protection Center
georgia811.com
WebPortal: “myGA811.com” in “Action Center” or “Georgia 811 EDEN PRIS Mobile App” , of home page
Advance Notice: 2 business days

HAWAII
Hawaii Utility Notification Center
callbeforeyoudig.org/hawaii
WebPortal: “Contractors” box below “ITIC Locate Requests” of home page
Advance Notice: 5 business days

IDAHO
Advance Notice: 2-10 business days
Dig Line Inc.
digline.com
WebPortal: “Submit a Locate Request” under laptop photo, or “Request a Locate” under “Excavators” in top menu, of home page
Password Inc. (Bonner, Boundary, Benewah, Kootenai & Shoeshone Counties)
passwordinc.com
WebPortal: “Send a Dig Ticket” in top menu of home page

ILLINOIS
Advance Notice: 2 business days
811 Chicago
cityofchicago.org/city/en/depts./cdot/support_info/excavator_responsibilities.html
WebPortal: N/A
JULIE (Outside City Limits)
illinois1call.com
WebPortal: “Excavators” or
“E-Request” on home page

INDIANA
Indiana 811
indiana811.org
WebPortal: “811Now.com” under “
Excavators” in top menu of home page
Advance Notice: 2 business days

IOWA
Iowa One Call
iowaonecall.com
WebPortal: “Contractors” from top menu of home page, then “Enter Locate Requests Online”
Advance Notice: 2 business days

KANSAS
Kansas One Call System
kansasonecall.com
WebPortal: “2. Excavators” on home page, then “ITIC Program”
Advance Notice: 2 business days

KENTUCKY
Kentucky 811
kentucky811.org
WebPortal: “Web & Design Ticket Entry Info-Read More” under “Professional Excavators” on home page
Advance Notice: 2 business days

LOUISIANA
Louisiana One Call
laonecall.com
WebPortal: “Contractors Click Here” on home page
Advance Notice: 2 business days

MAINE
Dig Safe System
digsafe.com
WebPortal: “Quick-Ticket” on top menu of home page
Advance Notice: 3 business days-30 calendar days

MARYLAND
District One Call
missutility.net
WebPortal: “Eastern Shore Maryland & Delaware” or “Western Shore Maryland & Washington, DC” under “ITIC” on home page
Advance Notice: 2 business days

MASSACHUSETTS
Dig Safe System
digsafe.com
WebPortal: “Quick-Ticket” on top menu of home page
Advance Notice: 3 business days – 30 calendar days

MICHIGAN
Miss Dig System
missdig.org
WebPortal: “Excavators” on
home page
Advance Notice: 3 business days

MINNESOTA
Gopher State One Call
gopherstateonecall.org
WebPortal: “Ticketing” on top menu, or “Submit & Manage Tickets” under “My Ticket,” of home page
Advance Notice: 2 business days

MISSISSIPPI
Mississippi 811
ms1call.org
WebPortal: “Submit a Locate Request” on home page
Advance Notice: 2 business days

MISSOURI
Missouri One Call System
mo1call.com
WebPortal: “Place a Locate Request” on home page
Advance Notice: 3 days

MONTANA
Montan One Call
montana811.org
WebPortal: “Pros or Repeat Users-Online Locate Request” (brown box) on home page
Advance Notice: 2 business days

NEBRASKA
Nebraska 811
ne1call.com
WebPortal: “Excavator” on home page
Advance Notice: 2-10 business days

NEVADA
Underground Service Alert (USA) North
usanorth811.org
WebPortal: “Excavators” on home page, then “Submit Ticket” under “E-Tickets” or “811 Express” (for single address request)
Advance Notice: 2 business days-28 calendar days

NEW HAMPSHIRE
Dig Safe System
digsafe.com
WebPortal: “Quick-Ticket” on top menu of home page
Advance Notice: 3 business days-30 calendar days

NEW JERSEY
New Jersey One Call
nj1-call.org
WebPortal: “ITIC” on top menu of home page
Advance Notice: 3-10 business days

NEW MEXICO
NM 811
nm811.org
WebPortal: “Web Portal” on home page
Advance Notice: 2 business days

NEW YORK
Advance Notice: 2 business days
New York 811 (New York City &
Long Island)
newyork-811.com
WebPortal: “ITIC Users Enter your Ticket, 24/7” on home page

Dig Safely New York (excluding NYC
& Long Island)
digsafelynewyork.com
WebPortal: “Get Started” under
“Excavators” on home page

NORTH CAROLINA
North Carolina 811
nc811.org
WebPortal: “Remote Ticket Entry” under “Apps & Tools” on top menu of home page
Advance Notice: 3 business days

NORTH DAKOTA
North Dakota One Call
ndonecall.com
WebPortal: “Excavators ITIC” on
home page
Advance Notice: 2 business days

OHIO
Ohio Utilities Protection Service
oups.org
WebPortal: “Web Services/i-dig” under “Resources & Events” on top menu of home page
Advance Notice: 2-10 business days
OKLAHOMA
Oklahoma One Call System
Okie811.org
WebPortal: “Locate Request” on home page
Advance Notice: 2-10 business days

OREGON
Utility Notification Center
digsafelyoregon.com
WebPortal: “Professional Excavators-Online Locate Request” on home page
Advance Notice: 2-10 business days

PENNSYLVANIA
Pennsylvania One Call System
pa1call.org
WebPortal: “Tools for Creating & Viewing Projects & Tickets” under “Products & Services” in top menu of home page
Advance Notice: 3-10 business days

RHODE ISLAND
Dig Safe System
digsafe.com
WebPortal: “Quick-Ticket” on top menu of home page
Advance Notice: 3 business days-30 calendar days

SOUTH CAROLINA
South Carolina 811
sc811.com
WebPortal: “Portal/Submit a Ticket” on home page
Advance Notice: 3 business days

SOUTH DAKOTA
South Dakota 811
sdonecall.com
WebPortal: “South Dakota 811 Web Portal” (link) in text on home page
Advance Notice: 2 business days

TENNESSEE
Tennessee 811
tnonecall.com
WebPortal: “Submit locate requests, online, with the E-Ticket web portal” near bottom, or “E-Ticket” under “Quick Links” in top menu, of
home page
Advance Notice: 3-10 business days

TEXAS
Advance Notice: 2 business days
Texas 811
texas811.org
WebPortal: “Login/Register” on top menu of home page
Lone Star 811
lonestar811.com
WebPortal: “Contractor ITIC” on home page

UTAH
Blue Stakes of Utah
bluestakes.org
WebPortal: “Locate Requests” on top menu of home page
Advance Notice: 2 business days

VERMONT
Dig Safe System
8-1-1; (888) 344-7233
digsafe.com
WebPortal: “Quick-Ticket” on top menu of home page
Advance Notice: 2 business days-30 calendar days

VIRGINIA
Virginia 811
va811.com
WebPortal: “Tickets” on home page
Advance Notice: 2-30 business days

WASHINGTON
Washington Utility Resource Center
callbeforeyoudig.org/Washington
WebPortal: “Contractors” under “ITIC Locate Requests” on home page
Advance Notice: 2-10 business days

WEST VIRGINIA
West Virginia 811
wv811.com
WebPortal: “Excavators” under “Portals” on top menu of home page
Advance Notice: 2-10 business days

WISCONSIN
Diggers Hotline
diggershotline.com
WebPortal: “File a Request” on home page
Advance Notice: 3 business days
WYOMING
One Call of Wyoming
onecallofwyoming.com
WebPortal: “Web Ticket Form” on home page
Advance Notice: 2-14 business days

CANADA
Please note that the number shown, not 811, must be used to notify the One Call Center by phone.

ALBERTA
Alberta One Call Corporation
(800) 242 3447
albertaonecall.com
WebPortal: “Submit a Locate Request” on home page
Advance Notice: 2 business days

BRITISH COLUMBIA
BC One Call
(800) 474-6886
bconecall.bc.ca
WebPortal: “Click Before You Dig” on home page
Advance Notice: 3 business days

MANITOBA
Information not made available to call811.com

ONTARIO
Ontario One Call
(800) 400-2255 (single-ticket and emergency requests only)
on1call.com
WebPortal: “Submit Request Online” on home page
Advance Notice: 5 business days

QUEBEC
Info Excavation
(800) 663-9228
info-ex.com
WebPortal: “Placing a Locate Request” on home page
Advance Notice: 3 business days

SASKATCHEWAN
Sask 1st Call
(866) 828-4888
sask1stcall.com
WebPortal: “Request Online” on home page
Advance Notice: 2 business days

 

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